Domain Name Registration
Nominet Terms and Conditions can be found at http://www.nominet.org.uk/go/terms.
We charge £12 plus VAT per domain name which covers a 2 year period, this is also the renewal fee. (or we can do this via your existing Direct debit (if you have one) for £1.00 plus VAT per month.) We do not charge for cancellations, changes of registration or transfers. We will email the contact of the account, 30, 15 and 1 day before your domain name is due to expire to ensure you have time to decide if you would like to keep the domain name. Should you wish to keep the domain name, you simply need to notify us via email to firstname.lastname@example.org or call us on 01202 823400. If you do not wish to renew please email email@example.com or give us a call on 01202 823400. If you do not respond the domain name will not be renewed and will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period.'
Customer Service Level Agreement
Please note we aim to respond to all correspondence with regards to domain name registration and renewal within 1 working day. We also aim to resolve any issues raised within 2 working days from the first point of contact (to allow for DNS changes etc. as necessary.) During busy periods these times may be extended, but we will always respond to notify you of a timescale for a resolution within the 1st working day.